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Netvelo Technology Solutions
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Dell Authorized Reseller |
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For Service Call (708)396-1739 |
We take away headaches and valuable time that you may spend troubleshooting
and maintaining your workstations. We monitor all workstations for virus
definitions, spy ware, event logs, Microsoft critical and security updates,
software updates and patches and hardware issues for you.
| Desktop Service Plans | Basic | Standard | Premium |
| Technical Support | |||
| Phone Support | X | X | X |
| Remote Assistance Support | X | X | X |
| Real-time Monitoring | X | X | |
| Emergency After Hours Support | X | ||
| Event Log Monitoring | X | X | |
| Preventive Maintenance | |||
| Power Management | X | X | X |
| Patch Management | X | X | X |
| Spyware / Virus Removal | X | X | X |
| Drive Space Monitoring | X | X | |
| Application Monitoring | X | X | |
| User Tracking | X | X | |
| File / Data Management | X | X | |
| Workstation lockdown | X | ||
| Desktop Optimization & Management | X | X | |
| Hardware Software Services | |||
| Software / Hardware Troubleshooting | X | X | |
| Software Rollout / Installation / Upgrades | X | ||
| Software Licensing Maintenance | X | X | |
| Computer Hardware Repair (parts replacement) | X | ||
| Computer Hardware Upgrade (Installation Service) | X | ||
| Workstation Imaging*** | X |
Desktop management tasks include installing and maintaining hardware and software, spam filtering, and administering user accounts and permission. A large part of desktop management is spent troubleshooting and resolving security-related tasks, such as patch management, removal and prevention of viruses and spy ware, and controlling and monitoring of unauthorized software (programs installed without corporate approval, such as instant messaging, file sharing programs, screen savers).
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Netvelo
Technology Solutions |